References to the "website" "this site" and "our site" mean all websites registered to Yougetitback Limited. References to "we", "us" or "our" throughout the following document mean the company Yougetitback Limited while references to "you" or "your" mean the person logged in to our site, client, customer or registered user.
We reserve the right, at our discretion, to revise this Privacy Policy. Please check the last amended date at the top of this document. Your continued use of the website indicates that you accept the modified Privacy Policy.
We collect a certain amount of statistical and non-personal information in relation to usage of the Website, including the number of visitors to the Website and pages accessed on the Website. We use this information to improve the functionality of the Website, for example, by making it easier to navigate the Website and by allowing for us to provide relevant information on individual web pages.
In addition to collecting such statistical and non-personal information, we also collect personal information from you when you purchase Tags or register on the Website. This includes information such as your name, email address, home address, telephone number and any other information we require to provide our lost and found service (the "Service"). This includes administering your account and facilitating the return of your lost items to you.
Unless you have indicated otherwise by ticking the "opt out" box when registering with us, we can use your personal information to provide you with details of our services, products and promotions, including contacting you by email. If at any time you no longer wish to receive such emails, you can unsubscribe by clicking on the applicable link contained in the information email sent to you. You can also adjust your registration details and opt out of receiving such emails and other communications by ticking the appropriate "opt out" box.
If you are reporting an item that has been lost, then we also collect certain personal information about you, including your name, address, telephone number and other relevant information. We use this information to facilitate the return of the lost item to its registered owner and to send you a yougetitback gift pack and any optional reward that the registered owner has indicated is to be paid to the finder of the lost item and may pre-register your details against your gift pack security tags.
We may also send some information to the finder regarding our products and services.
You can be assured that we only keep your personal information for as long as is necessary for the above purposes or as required by law.
If you have obtained Yougetitback only branded free tags from us, please be aware that unless you have indicated otherwise by ticking the "opt out" box when registering with us you are agreeing to allow us to use your information to provide you with details of services, products and promotions which we think may be of interest to you. If at any time you no longer wish to receive such emails, you can unsubscribe by clicking on the applicable link contained in the information email sent to you. If you do not want Yougetitback to process personal information supplied in respect of the free tag, you should not activate the free Tag. If you store contact information belonging to other people in your vault on the Website, please be aware that we will not contact these people for any reason.
If you have obtained free tags from Yougetitback Limited, which also display third party sponsored branding on them, please be aware that unless you have indicated otherwise by ticking the "opt out" box when registering with us you are agreeing to allow Yougetitback Limited and the relevant sponsor to use your information to provide you with details of services, products and promotions which either we or the sponsor think may be of interest to you. If at any time you no longer wish to receive such emails, you can unsubscribe by clicking on the applicable link contained in the information email sent to you. If you do not want us or the sponsor to process personal information supplied in respect of the free tag, you should not activate the free Tag. If you store contact information belonging to other people in your vault on the Yougetitback website, please be aware that we will not contact these people for any reason.
In certain circumstances, you may have obtained a Tag as part of a promotion or as a complimentary product. In such circumstances, we need to share your personal information with the sponsor of that promotional or complimentary product offer to facilitate you in using the Service. We will only provide this information when you activate the Tag in respect of the relevant complimentary or promotional product. If you do not wish us to disclose your personal information to the sponsor of the relevant promotional or complimentary product offer, then you should not activate the Tag in respect of the complimentary or promotional product.
We gather personal information to enable us to offer our service. One of the Terms and Conditions of use is that Yougetitback Limited is allowed to disclose your information to our call centre(s) and logistics partners to facilitate the supply of product, issuing of rewards, pick up or return of items, etc. Yougetitback Limited will not disclose this information to any other third party without your consent. Please see Terms and Conditions for further information concerning this.
We strive to protect all confidential information transmitted to and from our site and we regularly review developments in security and encryption technologies. We cannot however guarantee the privacy or confidentiality of any information passing over the Internet via non-secured email.
Yougetitback Limited Endeavor to provide users of the site with a user experience that is safe, secure and reliable. To support this and inline with our overall commitment to excellent customer service and continuous improvement we welcome all feedback.
In addition to your right to access your personal information, you also have a right to have your personal data corrected, if inaccurate, or erased, if we do not have a legitimate reason for holding your data.
You can correct your personal information in one by logging into the Website and clicking on "edit my account info" and making the necessary changes, or you can also contact our call centre directly to change your account details. Our call centre representative will require you to provide your username and password for security reasons. All such corrections will be made as soon as possible.
If you wish to have your data erased, please send an email to info@yougetitback.com.
We take care to protect information given to us by young people using our services, however we recommend that children should get their parents consent before releasing personal information.
Cookies are small data files that allow websites to recognise repeat visitors and are used to facilitate visitor navigation and experience of the website. The cookie does this by assigning a unique user number to the visitor. You should be aware that most browsers are initially configured to accept cookies, but you are entitled to refuse to accept cookies. If you wish to do so, then you should adjust your browser settings. You should be aware, however, that cookies can often be necessary to provide you with a certain website feature such as customised delivery of information.
Yougetitback Limited does not store Credit card details. Payments are handled through secure Payment Services Providers. We strive to protect all confidential information transmitted to and from our site and we regularly review developments in security and encryption technologies. We cannot however guarantee the privacy or confidentiality of any information passing over the Internet via non-secured email.
We may occasionally update this privacy statement. When we do, we will also revise the "Posted" date at the top of this statement. We encourage you to periodically review this statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
This Privacy Policy is subject to the Terms and Conditions of use of the Yougetitback website. If there is a conflict between the Terms and Conditions of use and this Privacy Policy, the Terms and Conditions of use shall prevail.
Our system will automatically gather general information about people who visit our website. For instance, we gather information about the number of visitors and the pages they access. This helps us to improve our service in a number of ways, for example it helps us to provide an easier to navigate website and to provide clearer more concise information.