Tablet Superhero FAQs

Top Five Questions:

How do I get started?

Follow these steps to Register, Download and Activate the Tablet Superhero Application.
Go to www.yougetitback.com/tabletRegistration, select your device type and follow the instructions provided. Take care to enter your details correctly as this information (your registered email and password) will be used to access your secure online vault.
Once the application is downloaded it must be activated so that it's communicating with our servers. You can do this by either (1) powering off / on the device (i.e. restarting the device), or (2) by launching the app and touching the 'Activate Now' button, or (3) by logging in to the online vault and clicking the 'Activate' button. You'll see a notification on your screen when the app has been activated. After this is complete, please login to your secure vault at www.yougetitback.com/vault and take the time to familiarise yourself with how it works. From your online vault you can Lock and Locate your tablet, customise the app settings and more.

What do I do if my tablet is lost or stolen?

When you first become aware that your tablet is missing, you should immediately perform a Lock and Locate activity.

Step 1
Lock your tablet to protect it from unauthorised use. To lock your tablet you can -

- ALL TABLETS - Login to your vault at www.yougetitback.com/vault and click the Lock Device icon from your vault.

- TABLETS WITH A CELLULAR CONNECTION - Text your 4 digit Locking Code (this functionality is not available for iPad) from any other cell device to lock your tablet.

Step 2
Locate your tablet. Login to your Tablet Superhero online account (www.datapilot.com/Tablet Superhero), click the Map Location icon and click the Re-send Find button. When location information is received from your tablet the location map will be updated.

How can I verify that I'm activated?

You can verify that you have downloaded and activated the application on your tablet by logging into your secure vault at www.yougetitback.com/vault and attempting any of the activities available (i.e.Lock / Unlock, Locate your tablet).

Or you can text your 4 digit locking code to your tablet from another device (not available for iPads).

What's my Serial Number?

This is your Tablet Superhero Contract number. It can be found on your product documentation.

How do I change my e-mail address if I made a mistake?

If an incorrect e-mail address is entered as part of the tablet registration, the subsequent registration e-mail will not be delivered and log in to the secure vault account will not be possible. Log onto www.datapilot.com/Tablet Superhero and select the "View / Update my Profile" icon. From here you can update your e-mail details.

Installing Tablet Superhero

What tablet Operating Systems are supported?

- Android 1.6 and above.
- Apple iOS 4.0 and above.

Can I install Tablet Superhero on my memory card?

We do not allow installation of Tablet Superhero on the tablet memory card.

I am having difficulty installing / getting Tablet Superhero to work even though it is a supported model. What could be wrong?

It may be that your tablet is secured as part of an IT security policy by your company. This may prevent you from installing or running any 3rd party applications. Contact your IT administrator about the IT security policy. You can also contact us with a brief description of your problem, along with details of your tablet OS, make and model etc.

Why do I need a 4 Digit Locking code ?

You can use your 4 digit locking code to lock your tablet if it is lost or stolen. The tablet must have cellular capability, this option does not work for WiFi only tablets. Simply text your 4 digit Locking code to your tablet from any cellular device and this will activate the lock.You can also use your 4 digit Locking Code to unlock the phone on the tablet when the lock is activated. This code is set up as part of the registration process and can subsequently be changed (or checked) by logging into the secure vault and selecting the Device Settings icon.

Note - This functionality is not available on the iPad or Wi-Fi only devices.

I installed Tablet Superhero, now what?

After installation, Tablet Superhero will activate itself automatically by pinging our server. We recommend you log into your secure vault at www.yougetitback.com/vault and edit your account details as soon as possible. Be sure to include an alternate cellphone number for us to contact you on in the event we recover your lost or stolen device.

Will installing Tablet Superhero affect the performance of my tablet?

While Tablet Superhero runs in the background, it is in sleep mode until you perform an action like Lock or Find. It doesn't affect the performance of your device at all and does not cause a significant increase in battery consumption.

How do I uninstall / deactivate the L&F app?

To remove the Tablet Superhero app from an Android device go to Menu > Settings > Applications > Manage applications > Tablet Superhero > Uninstall

To remove the Tablet Superhero app from an iPad:
- Touch and hold any app icon on the Home screen, until the icons start to jiggle.
- Tap X in the corner of the Tablet Superhero app.
- Tap Delete to confirm, then press the Home button.

How do I cancel the Tablet Superhero service?

To cancel the Tablet Superhero service, you need to,

1) Log into your secure vault at www.yougetitback.com/vault and delete the tablet account.

2) Uninstall the app from your tablet (see How do I uninstall /deactivate the L&F app?).

Using Tablet Superhero:

How do I customize Tablet Superhero for my tablet?

The Tablet Superhero settings will be different depending on whether your tablet has a cellular data connection or Wi-Fi only data. For a tablet with a cellular connection click the Device Settings icon at your online vault.

Does Tablet Superhero work if the tablet is taken out of the local operator's network or to another country?

Tablet Superhero is just as effective outside the country & local operator's network as within. Thus, all features of Tablet Superhero will work no matter where in the world the phone is. However, if you are out of the country and on roaming, you will incur roaming charges through your telecom operator accordingly if you use Tablet Superhero.

Note - This functionality is only available on android cellular enabled tablets, i.e. does not work for the Apple iPad or Wi-Fi only devices.

Can you locate the tablet if its turned off?

The last known location will be available to view in your vault. However no new location updates will be available until the tablet is turned on.

Can I change my SIM to another tablet?

If you want the Tablet Superhero application to work on the tablet you inserted the SIM into, you need to log into your secure vault at www.yougetitback.com/vault and delete the original account. Then you will need to register your device again.

Locking/Unlocking the tablet

How do I Lock my lost or stolen tablet?

When you first become aware that your tablet is missing, you should immediately perform a Lock and Locate activity.

To lock your tablet you can -

- ALL TABLETS - Login to your vault at www.yougetitback.com/vault and click the Lock Device icon from your vault.

- TABLETS WITH A CELLULAR CONNECTION - Text your 4 digit Locking Code (this functionality is not available for iPad) from any other cell device to lock your tablet.

What if my tablet is switched off when I click on 'Lock'?

The lock instruction remains outstanding and the next time the tablet is switched on again, the tablet will be locked.

Can I lock my cellular tablet even if the SIM is changed?

Yes, by selecting the â€œDevice / Tag Settingsâ€ icon from within your vault, you can set your preferences to lock your tablet if the SIM card is changed. Also, our patent pending tracking technology tracks the SIM's inserted in your cellular tablet. This also allows you to send instructions (i.e. Lock) to your tablet from your secure vault irrespective of which SIM is inserted in it.

What does Lock and Wipe do?

Lock and Wipe, locks your Android device and wipes the following...

Wipes sent, inbox and outbox SMS messages on the device.
Wipes all the contacts on the device.
Wipes the call history on the device.
Securely wipes all data on the devices external SD card.

Use with caution. The data cannot be recovered.

I activated the Lock & Wipe functionality, can I cancel it?

You can cancel Lock & Wipe by unlocking the device from the vault or by inputting the unlock code. All files wiped prior to this point cannot be recovered.

Lock and Wipe was activated and now I cannot access my external SD card

On certain devices the Lock and Wipe will temporarily cause the SD card to stop working. To fix this remove and reinsert the SD card into the device, and turn the device on and off.

Will my tablet continue to remain locked after restarting?

Yes, your tablet will continue to remain locked after you restart it. Only you can unlock your tablet by either entering your 4 digit Locking Code or going online and unlocking it.

Could a thief still use my tablet after it is locked?

Other than picking up incoming calls, making an emergency call or a call (android tablets with cellular connection) to report the tablet found to us, no. A lost tablet is often found by innocent bystanders who do not intend to steal - meaning they can contact us and leave their details with us. We will send those details to you automatically by email and to your alternative contact number (important to provide this), so you can arrange to pick up your tablet.

How do I see images taken by my tablet after locking?

Android devices running OS version 2.2 and above and iPads will take a picture if the device is locked. All taken images will be available to see from your secure vault.

My Tablet has locked automatically, what should I do?

The Tablet Superhero app has a setting which can be enabled to lock your tablet when it goes offline. This is designed to protect the tablet if it is removed from a Wi-Fi zone by a thief. The tablet can be unlocked by touching the lockscreen, then Touch To Unlock and enter your locking code. If the tablet enters the Wi-Fi zone it was previously connected to it will automatically unlock. Note that clicking the Unlock Device icon from the online vault will not unlock a tablet which has automatically locked on going offline.

How do I Unlock my tablet?

If you have locked your tablet, you can unlock it instantly by either entering your 4 digit Locking Code on your tablet or by clicking 'Unlock' from your secure vault once logged into your account on our website.

If SIM Change Lock is enabled and I insert another SIM, the tablet gets locked. Will it unlock when I insert my original SIM again?

No, the tablet does not unlock when your original SIM is inserted again. This is because the "if SIM Change Lock" is enabled, because of this the "lock" operates regardless of which SIM is inserted. But you can unlock your tablet by selecting the UNLOCK icon from within your secure vault or entering your 4 digit locking code directly to the tablet.

Note - The "if SIM Change Lock" functionality doe not work for the iPad or Wi-Fi only tablets.

I have forgotten my 4 digit Locking Code and now cannot unlock my tablet, what can I do?

You can log into your secure vault on our website - www.datapilot.com/Tablet Superheroand unlock your tablet from there. You can also opt to change your 4 digit Locking Code by clicking on the â€œDevice Settings / Tagâ€ button in the secure vault.

Apple iPad - How do I remove the passcode?

To remove the passcode you will first have to remove the configuration profile downloaded with the app. You can do this from the home page by selecting,

Settings theb Profile then Tablet Superhero then press the Remove button.

Please note, this will require you enter the passcode. Once the profile has been removed, go back and select Settings then Passcode lock (you will be asked for the Passcode again), then you can select the Turn Passcode Off (to do this you will be asked for the Passcode 1 last time).

Account Settings:

Can I have multiple devices on the one account / vault, i.e. family purchase?

Yes, multiple devices can be registered. The account login id is the registered email address so to include multiple devices in an account register each device using the same email address. However each device must have a unique Serial Number which will be recorded during registration.

If I delete a tablet from the Vault, can I un-delete it?

You have 7 days to undo a "delete" command. When you initially select a tablet to delete, it will remain in a "pending delete" state for 7 days. This will be clearly visible in the vault. After that time period the device will be permanently deleted from your vault.