Physical Tag FAQs
What is Yougetitback.com?
Yougetitback.com is a lost and found service that mediates between owners and finders of lost or stolen items to arrange their safe return the rightful owners.
How does this service work?
By combining the use of our high tech, uniquely coded ID tags, our state of the art database and our recovery service, we endeavor to return your lost items to you as soon as they are found. We can also act as an intermediary between owner and finder, so all your personal information remains personal.
Why is this service required?
One of the features of modern "life-on-the-go" means we're all carrying around an increasing number of portable valuables. From mobile phones and mp3 players to digital cameras and laptop PC's, most of us carry upwards of $200 in unmarked, unidentifiable valuables around with us. And because they are portable - they sometimes get lost. Many of these items contain valuable if not priceless information. Pictures, music, personal and corporate information - data that can be time consuming and costly, even impossible, to recreate or replace. Without a security tag, most lost items stay lost for good - but with Yougetitback.com, up to 75% of all lost items get returned.
Are people really that honest?
Surprisingly, the answer is yes... most of the time! Practice has shown that up to 75-78 % of items are returned by finders if it is easy for them to do so, and if it does not cost them anything. All our tags feature a Finder's Toll Free number. As an added incentive, all finders of Yougetitback.com tagged items receive a small reward.
What kind of items can I put Yougetitback.com tags on?
Basically, anything that's valuable enough to you that you'd like to maximize its chances of being returned should you ever lose it. Popular choices include mobile phones, laptops, iPods & mp3 players, PDAs, sports gear like tennis racquets, golf clubs and fishing rods, travel items like luggage, rucksacks and briefcases. Check out our handy list of items you might want to consider marking with Yougetitback.com security tags.
Where can I get Yougetitback.com tags?
You can buy Yougetitback.com tags right hereon our website, or at a variety of retail locations.
What do I do then?
After you have purchased your tags or received them as a present, apply one of them to the item you wish to protect. You then have a number of options to Activate the tag. Online: From the homepage of www.yougetitback.com click Activate then follow the on-screen instructions.
By post: Write to - Yougetitback Limited, Unit 5 Cleve Business Park, Monahan Road, Cork, Irelandd.
You must Activate your tag so that Yougetitback.com can mediate the return of your lost item. Each tag has a unique reference number that's assigned to you when you Activate it. Our staff can then match this recovered item with its unique number to you, should you ever lose it.
By post: Write to - Yougetitback Limited, Unit 5 Cleve Business Park, Monahan Road, Cork, Irelandd.
You must Activate your tag so that Yougetitback.com can mediate the return of your lost item. Each tag has a unique reference number that's assigned to you when you Activate it. Our staff can then match this recovered item with its unique number to you, should you ever lose it.
What happens if something I own gets lost?
You don't have to do anything, but you can notify us through our website in the Lost & Found section. For security reasons we will ask you to login to your account first. Either way we will contact you as soon as your item is found.
Why should I use Yougetitback.com tags instead of writing my name on my assets?
It's never a good idea to identify your personal assets with personal data as this could be used against you if it fell into the wrong hands. For example your name and address on a luggage tag at an airport could let potential thieves know you are away. Using Yougetitback.com security tags makes it easy for finders to return lost items while offering them a small reward as token of our appreciation for their help. (We will send the finder a $20 Yougetitback.com gift-pack at no cost to you). However you may wish to offer an extra cash reward at your own expense - this is strictly optional. Yougetitback.com security tags are abrasion resistant, fade resistant, waterproof, and the labels have a super strong adhesive. If your personal data changes, if you move home or change your number, all you have to do is go to My Account on our website, or ring us, and the change will automatically link to all your tags.
How does Yougetitback.com protect my privacy?
Yougetitback.com mediate the return of Yougetitback.com tagged items. We keep the information on both finder and owner private. If however both parties wish to contact each other directly, we can arrange that also. For information on our security measures please see our policy page at Privacy Policy.
How much does it cost to have my item returned?
There are a number of options for the return of an item: You can collect it yourself at no cost, provided the finder is willing to meet you. It can be returned to you by Premium Courier Service at an agreed charge. Information on the delivery charge is available on request from info@yougetitback.com, it can be collected by taxi and delivered to you. This cost you must pay to the taxi company directly.
What happens if the ownership of an item with a Yougetitback.com tag on it changes?
One of the benefits of Yougetitback.com tags is that they can easily be transferred to a new owner, and at no cost. All you have to do is delete the tag number in question from your account, leaving the remaining period of cover free for the new owner to re-activate with their own details. A handy incentive if you're ever selling anything on e-bay or Buy & Sell!
How is a tag deleted?
To delete a tag login to My Account and select View My Tags. Then click the red check marks against the item you wish to delete. If you still wish to remove the tag from your list of items, press delete again. The tag is now permanently deleted from your account.
What is the reward for return?
Once it has been confirmed that the found item has been returned to the owner, Yougetitback.com send the finder a Yougetitback.com gift pack to the value of $20, at no cost to the owner. However owners may offer a cash reward if they wish. This cash reward will be debited from the owner's account by credit or laser card, and sent to the finder along with our gift pack. The cash reward is strictly optional.
I've just found something with a Yougetitback.com tag. What do I do now?
First of all - thank you for your help! Yougetitback.com have made it easy for finders to return items. You can either ring our Toll Free number 1800 238 0695, or use this website (both are displayed on our security tags). Our Yougetitback.com staff will then mediate the return of the item.
How long will your security tags protect my assets for?
Most tags will protect your assets for 3 years, but some promotional or free tags may have a shorter lifespan. The lifespan of any tag can be extended by three years by pressing the "Extend Life" button and following the instructions on screen.
It's 4.00am and I've found something, can I ring Yougetitback.com now?
Yes you can! We work 24 hours a day, 7 days a week to help get lost items back to their rightful owners. However, out of courtesy to owners we don't contact them to advise them their property has been recovered after 10pm or before 8am.
Some letters and numbers look the same, how can I tell them apart?
The letters B, D, I, O, S are not used on our security tags as these look similar to some numbers. Please try using 8, 0, 1, 0, 5 instead.
How should I apply the tags?
Please ensure that the tag is applied to a clean, dry surface. Please don't apply the tag on curved or sharp surfaces. Maximum adhesion is achieved after 72 hours.
What happens if I lose something while I am abroad?
The system still works in much the same way. The finder can contact us through our website address displayed on the tag and we will mediate the return of your lost item.
How do I change my account information?
Your account information can be changed by going to My Account. You will then be asked for a username and password before being allowed access to your account.
How can I buy tags online?
You can purchase Yougetitback.com security tags here on our website by going to Buy Now from our Homepage. From there you will be guided through the process.
What methods of payment do you accept?
If you are purchasing tags you can pay by Credit card, Check or Money Order. For the optional cash Reward For Return we accept Credit card or Laser card. Yougetitback.com accepts payment from all the major credit cards including MasterCard, Visa and American Express.
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